How can we help?
Take your time to read the answers below. If you cannot find what you need, send Marjon a message.
I cannot log in
Check that you are using the same email address as you used for your purchase. Select “Forgot your password?” on the login page if you no longer know your password.
My progress does not appear to be saved
Your progress and notes are saved automatically as you work through the course. Refresh the page and check “My overview” to see whether your progress is visible.
A video or audio file is not working
Check your internet connection and refresh the page. You can also try another browser. When contacting us, mention the course, chapter and lesson.
How long will my course remain available?
The access period is shown in your purchase confirmation and with the course in “My overview”.
Can I revisit a lesson?
Yes. A completed lesson remains available for as long as your course access is valid.
Where can I find my personal workbook?
Open the course and select “My personal workbook” at the top. Your notes are private and stored in encrypted form.
I have a question about a payment or invoice
Contact us and, if possible, include the order number from your purchase confirmation. Never share banking details or passwords through the form.
Need more help?
Send your question through the contact form. Your name and email address will be filled in when you are logged in.
Contact us